Vertex Customer Management India Private Limited

Verticals


Every day we help companies do big and small things

We offer effective voice and non voice services catering to a number of industry verticals.

We have deep domain expertise across many industries including Telecom, Retail, Banking & Financial services, E-commerce, Travel and Leisure, Media and telecommunications, and technology products and services. We also serve the public sector. To meet the diverse needs of our marquee client base, we can deliver cost efficient services in across the length and breadth of the country in regional languages couple with our global expertise.

Our expertise and reach offer bespoke solutions in customers preferred regional language

Our service portfolio is spread across the following verticals:

Telecom

  • Form collection and health check
  • Scanning & Indexing
  • Contact Point Verification
  • Complaint Management
  • Services activation
  • Form storage and Retrieval of forms for VTM audits
  • Query Resolution


Insurance

  • Insurance Policy Processing
  • Reconciliation of data
  • Confirmations of the status clearance of insurance premium payments
  • Application processing
  • Scanning & Indexing
  • Claims management
  • MIS & Query resolution

BFSI

  • Cross sale
  • Collections
  • Welcome calling
  • Loan
  • Complaint handling
  • Backoffice

E – Commerce

  • Travel Booking
  • Complaints
  • Welcome calling
  • Retail

Niche Services

  • PAN Card processing
  • TB Treatment/voucher process
  • Child welfare

D2H

  • Dish services

Infrastructure


Hospitality