Vertex Customer Management India Private Limited

Our People


Our People make us who we are – constantly striving to provide exceptional customer experience

We have over 10,000 people working for us across twelve major locations in India from our best in class delivery centers, all with one goal: helping the companies we serve to deliver exceptional customer experience.





What does our ideal employee look like?

Our employees are vibrant, have an insatiable desire to excel and are passionate about providing exceptional customer service. At Vertex, it’s not merely about ‘satisfaction’; it’s about ‘delight’.

We also drive these aspects by defining the ‘Vertex Behavior’ for our people:

  • We are highly mindful about contributing towards financial successful, being able to deliver for our clients and customers effectively and position our business/organization for maximum efficiency.
  • We are honest and transparent in commercial/financial dealings, responding to mistakes openly and quickly, giving fair and accurate feedback to our colleagues.
  • We are results/outcomes based, not stopping until we have delivered, organizational and individual performance are constantly reviewed.
  • We are known for being great practitioners (experts), deepening our learning every day, collaborating and sharing information.

Meet our people

The best way to know about our people is to hear from them in their own words what it is like to be a part of Vertex. We asked people from a variety of roles and businesses and at different points in their careers to tell a little about themselves, their experiences and their thoughts about Vertex.

Nikhil Bali - Head Operations, Mumbai - Rupa Solitaire
On September 1st 2015, I entered a new space in my professional life “I Joined Vertex as Head Operations- Voice in Mumbai”, I always knew Vertex as an Employee first organization and this was basis my interaction/experience while working with Reliance but what I did experience in last 11 months is truly motivating. Teams/Individuals at Vertex are very receptive, open and invite you to participate by saying “let us discuss your perspective as well” and for me this is real differentiator between Good and Great organization/ Work place to be in.
Professionally and personally my journey so far in Vertex is very satisfying with far greater work-life balance than what I have experienced in my last 18 years “Wining CEOs annual Award in less than a year of joining is testimony of hard work being recognized in Vertex for value you add”. I have found my second home and a one big family, work is so much fun due to comfort everyone shares with each other.

Mahantesh M Patil – Head Operations - Wireless Back Office , Mumbai
I have completed one year in Vertex & feel that I have been working here for more than 5 years. The journey has been good with a lot of learning. Employees are taken care of, heard and concerns are addressed so that they are able to take care of the customer. The Leadership team has provided the required guidance and showing the path whenever we have hit a dead end. The team is lively & we have been conducting a host of events to energize the team. There are abundant opportunities for the people to grow within the organization both locally & also in case they want to move to a different location where Vertex has its operations. I feel proud to be associated with the organization

Deepika V – Business Associate, Chennai
I Joined Vertex as a “Business Associate” and it has been a year for me here and I feel proud to be associated with Vertex, and every moment here was a cherishing moment for me, It was being a great journey so far and also it gives me immense pleasure to work here. I am very glad for the support I get from my peers, supervisors and from Vertex management Team. Growth Opportunities at vertex is very high and looking forward for a bright future.

Vineet Kaur Gera – Human Resources, Gurgaon
I’ve been working with Vertex for nearly 20 months and it has been a wonderful journey till now. The team is great and the opportunities I have got to work on are excellent and keep the buzz going in the office. The culture is awesome and makes me feel like I have a whole team backing me up on everything I do. There is a good mix of fun and seriousness in the office at all times. It has a very cooperative culture and whenever I have needed help, I have always given a tap on someone’s shoulder and they have done what they could to help me up.
Vertex has given me space to be successful in my own way. It has given me the opportunity to put my hand up, take on something new and has encouraged me always to keep learning and do the best. Vertex is an excellent platform to work for, explore new things and an ocean of learning opportunities. I am committed to give my best always and I am confident that I still have a long way to go.