Vertex Customer Management India Private Limited

Non-Voice Services


Back Office Services

Vertex India provides various BackOffice services across its 790 + locations in India that support its clients' businesses. This enables clients to concentrate on their key business competencies, while Vertex India manages and operates the behind the scene processes that may not be their core activities, but are still critical to their businesses. Our team consists of professionals with deep industry knowledge in a wide range of BackOffice processes and is equipped with appropriate technology to ensure fast and accurate response to the customer requirements. We provide our clients with the following services to cater to their customers in a more effective and efficient manner:


Back Office Solutions

Back Office Solutions offers sound and enhanced BackOffice Support to Retail, Wholesale, Individual Entities, and companies having multiple location operations:

  • Service Request Management
  • Transaction Processing
  • Market Research
  • Content Management and Analysis
  • Data Management and Analysis
  • Digitization Services
  • Document Collection and KYC Checks
  • Document Archival and Retrieval
  • Contact Point Verification
  • Systems Management
  • The Services can be further extended to include Integrated Services (Voice + Non-voice + Fulfillment), Process Audits, Concurrent Audits, Internal Audits, Compliance Audit, Due Diligence, etc.

Data Management Solutions

Data Management Solutions are offered for both Physical as well as Electronic Documents. Process Management inclusive of Workflow Management and Designing, Custody Services & Secure Destruction to clients ranging from Banking, Insurance, and Financial Services domain to large players in Telecom, NGO, PSUs, MSPs, FMCG, Consulting, Aviation, etc. are some of our Service Offerings. The growth of this business line has been particularly impressive, given the industry need of experienced Service Providers who can better manage the Process. A more regimented legal environment combined with higher standards of governance, have given the desired thrust to these service offerings by Vertex India.

KPO

KPO is a Professional Services arm with a reach of over 400 locations (and growing..) in India which utilizes capabilities in-house and the Network (Own Offices, Finance Professionals, Chartered Accountants and Franchisee) to provide various services such as:

  • Audits
  • Verifications
  • Attending AGMs & Voting on behalf of reputed Clients
  • Due Diligence ranging from a Site Audit at any Remote Location in India to serving Research Requirements of a client
  • Compliance Management
  • Any kind of Service Requirement SMEs and Large Corporations would have and face challenges in managing in a Multi-location Environment

Client Challenges

Vertex India’s Back Office offering can help our clients with challenges like:

  • Cost-effective Solutions with 24x7x365/366 Support
  • Managing Attrition at Locations
  • Effective System Management
  • Control Fixed and Variable Expenses
  • Accurate Transaction Processing
  • Competent Execution of Services at Multiple Locations