Vertex Customer Management India Private Limited

Some of our current opportunities….


Click on locations below to search for current open positions

Bangalore

Customer Support Representative - Telecom - 1 Positions

Qualification:12th pass/Any degree (No Engg. Graduates)

Experience:Freshers/Minimum 6 months exp from the same industry

Skills Required:Good Communication skills(Eng+Kannada+Hindi) & Pleasing personality

Job Description

  • Should have good communication skills(Speak, Read & comprehend)
  • Should be able to handle I/B or O/B calls
  • Sales experience is an additional requirement(not mandatory)
  • Should be flexible with any shifts given.
    Boys (night shifts) & for Girls (day Shift )
  • 6 days working
  • Salary: Based on the communication skills & as per the company standards.

Chennai

Executive - Human Resource – Recruitment - 1 Position

Qualification: Any Degree / MBA / MSW
Experience: Min. 6 Months exp as HR Recruiter in a Consultancy, Preferably Male Candidates

Skills Required: Good communication skills / Pleasing Personality

 

Job Description

  • Identify the Competencies required
  • Identify the source for hiring
  • Interview the candidate
  • Coordinate the interview with the respective department
  • Salary Negotiation

 

Executive - Human Resource – Employee Relation - 1 Position

Qualification: Any Degree / MBA / MSW
Experience: Min. 6 Months exp in Employee relations, Preferably Female Candidates

Skills Required: Good communication skills / Pleasing Personality /Grievance Handling

 

Job Description

  • Joining formalities
  • Handling Employee Database (Both in Soft Form and Files Management)
  • Leaves and Attendance Management
  • Handling the payroll
  • Handling Employee Grievance
  • Confirmations, Performance Appraisals, Performance Management
  • Exit-Interviews
  • Full and Final Settlement

 

Telecom  Engineer -IT - 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 2 year Exp in Telecom

Skills Required: Good communication skills / Avaya Configuration

 

Job Description

  • Exposure in telecom dialer for 2 years
  • Experience in Avaya configuration 1 Year
  • Having experience in implementation and execution of Avaya
  • Knowledge VoIP telephony environments
  • Avaya CM (Communications Manager) VOIP PBX hub and local servers/gateway systems such as s87xx media servers, g650 and g450 media gateways
  • Experience with Avaya call center skills such as vectoring and VDNs
  • Experience with voice systems including dial plan configuration and network routing, SIP, and PRI / T1's (ISDN) Basic Knowledge in Desktop and Server
  • Basic Knowledge in Network
  • Only Male candidates can apply

 

Senior Network Engineer - IT - 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 4 year Exp in Telecom

Skills Required: Good communication skills / Routers / Switches / Firewall

 

Job Description

  • Experience in managing Network Infrastructure, especially CISCO switches, Routers and firewall
  • Design & planning the network infrastructure
  • Should have thorough knowledge in Switching , routing, VLAN, STP, VTP, HSRP VRRP, HA, Inter VLAN DNS, advanced network architecture, Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS
  • Exposure in various CISCO switches CISCO 3750 , 2760 POE switches, Cisco 2960 POE/Non POE ,HP 2650 hands on experience in CISCO IOS commands,
  • Sound knowledge in  contact center operations, technology and processes
  • Familiar with ITIL guidelines for IT services (Incident Management, Change Management, Asset Management etc.)
  • Exposure in CISCO Firewall or any equivalent UTM Box
  • Should be able to support multiple site remotely which is connected with MPLS backbone.
  • Strong communication skills and Positive outlook to work in high pressure situation

 

Customer  Support Executive - 100 Positions

Qualification: Any Degree / Diploma / +2
Experience: Fresher / Experienced

Skills Required: Good communication skills

 

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Should Handle Inbound / Outbound Calls
  • Day / Rotational Shift
  • No Night shift for Women Employees
  • Attractive Salary + Incentives

 

Executive - 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 1 year Exp in Telecom domain

Skills Required: Good communication skills / Monitoring Calls

 

Job Description

  • Ensure adherence to quality norms as per client specification
  • Maintain & monitor quality standards of the calls of associates
  • Initiate and implement new ideas to improve the overall performance

 

Executive Trainer - 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 1 year Exp in Telecom domain

Skills Required: Good communication skills / voice Training

 

Job Description

  • Identifying and Mapping of appropriate programs for the need analyzed
  • Facilitation and delivery of Sales & Financial products through classroom and virtual mediums
  • Conduct Product Refresher trainings for agents on the floor by coordinating with the Operations & Quality Team
  • Need to Maintain Training Attendance and Performance Tracker Should be able to carry out end to end (Planning to execution)
  • Management of projects assigned as per the need
  • Train New Hire Training Batches on Product
  • Monitoring & Reporting
  • Being able to provide the monthly updates/data for the portfolio handled to the MIS and reporting teams
  • Desired Skills
  • Should carry minimum 1 years of training delivery
  • Ability to work independently

 

Team Leader – Inbound - Operations - 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 1 year Exp in Telecom domain

Skills Required: Good communication skills / voice Training

 

Job Description

  • Should have experience in an (BPO) Inbound process
  • Basic knowledge of MS- excel, where in he/she should be capable enough to prepare reviews for their processes
  • Will be interacting with client on daily basis in order to meet up the client expectation
  • Should have knowledge about SLAs ,KRAs ,KPIs, Shrinkage, Attrition etc
  • Should have strong analytical skills
  • Aggressive candidate
  • Coaching, mentoring, guiding the team
  • Must be willing to work in shifts

 

Team Leader – Outbound - Operations – 1 Position

Qualification: Any Degree / Diploma
Experience: Min. 1 year Exp in Sales Process

Skills Required: Good communication skills / Team Handling

 

Job Description

  • Call prospective clients and explain product, Lead Generation, Maintaining up to date database with proper follow up
  • Executing outbound calls
  • Converts inquiries into sales
  • Making team to Pitch the Products to the Prospective Customers & make the closures
  • Strong motivation skills and Performance-driven
  • Maintains quality service by following organization standards
  • Excellent communication & coordination skills
  • Ability to multitask
  • Team player and open to learning

 

Candidates can send their profile at
Email:careerschennai@vertexgroup.co.in

Gurgaon

No open positions currently

Hyderabad

Manager - Operations - 1 Position

Qualification: Any Graduate
Experience: 5-8 years, must have minimum 2 years experience as a AM/DM operations

Skills Required:

  • Must have good dialer knowledge
  • Must have managed out bound customer support project/operations for at least 2-3 years as an AM/Manager with span of control of minimum 200-300 FTEs.
  • Should have advanced oral and written communication skills.
  • Knowledge of & experience in planning & organizing operating procedure and tools is required.
  • Ability to learn quickly & transfer Knowledge appropriately.
  • Advanced to expert proficiency level in presentation skills, documentation and reporting.
  • Strong managerial, organizational, prioritization and leadership skills.

 

Job Description

  • Responsible for the service delivery to the client.
  • Responsible in managing the team of 200 to 300 agents, 2-3 AM’s and 15 to 20 TL’s.
  • Setting and meeting performance targets for accuracy, efficiency and quality and ensuring meeting client’s SLA.
  • Monitor and track the performance with respect to SLA’s client satisfaction.
  • Maintaining up-to-date knowledge of process developments.
  • Assist with Sr. Manager/Branch Manager from the end user’s point of view.
  • Workforce planning ,Goal setting ,performance management, coaching, training,and development plans to ensure accomplishment of work objectives.
  • Provide regular solution based reports for management that measure the effectiveness of the pertinent healthcare function.
  • Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
  • Document, examine and report quality issues, their reasons and suggest possible improvements.
  • Continuous follow up to ensure that product updates are implemented by the team.
  • Manage and implement regular internal meeting including follow-up to achieve the goals set.

 

Senior Network Administrator -IT - 1 Position

Qualification: Any Graduate
Experience: Minimum 3-4 years of experience and should have CCNA / CCNP certification

Skills Required:

  • Excellent communication and written skills
  • Knowledge of a range of networking systems
  • Knowledge of computer network security systems, procedures, techniques and applications.
  • Good practical exposure  in CISCO platform both routing and switching
  • Knowledge on Firewall/UTM will be preferable
  • Should be GOOD in all TCP / IP protocols both routing and routed protocols
  • Should be worked with various LAN & WAN monitoring tools and maintenance
  • Need 24/7 availability on phone

 

Job Description

  • Acting as the Situation Manager, to repair and reform unplanned events that adversely affect the network or computing environment.
  • Network administrator supports, Manages, and ensures operating capability of both the LAN  and WAN networks both wireless and wired are up for all hours of operation.
  • Ensuring hardware, software, and network upgrades, installs, re-installs, changes and relocations are efficiently completed as required
  • Troubleshooting networks, and applications to identify malfunctions and correct them as well as other operational difficulties.
  • Investigating, recommending and installing enhancements and operating procedures that regulate network availability
  • Planning and implementing network security, including setting up firewalls, managing host security
  • Identify utilization patterns and their effect on operation/system availability and performance expectations
  • Anticipate communication and networking problems and implement preventive measures
  • Providing on-the-job training to new department staff and personnel

 

Candidates can send their profile at
Email:careers.hyderabad@vertexgroup.co.in

Jaipur

Desktop Support Analyst-  IT- 1 Position

Qualification: Any Degree / Diploma
Experience: Min 1 Year

Skills Required: Good communication skills / Pleasing Personality / Flexible

 

Job Description

  • BPO/KPO & Telecom experience
  • Windows Domain, Active Directory
  • LAN, WAN, VLAN
  • Hardware Troubleshooting
  • Outlook, Application based troubleshooting
  • Should have worked in similar BPO/ITES environment
  • Hands on experience on Windows 7 platform

 

Quality Manager  -  Operations  – 1 Position

Qualification: Any Graduate/Post Graduate
Experience: Min. 2 years’ experience as an AM in Out Bond Process .Overall 6-7 Years’ Experience in BPO

Skills Required: Good communication skills / Pleasing Personality

 

Job Description

  • Analytical Skills / Quantitative skills
  • Data Handling / data interpretation
  • Needs to have good working knowledge of Transaction Quality systems, tools and technologies
  • Certified in Green Belt would be an extra advantage/should have knowledge of Quality tools
  • Manage Call Quality & Client related KPI's
  • Should drive Process control & Compliance in addition to managing Audit requirements


Candidates can send their profile at
Email:careersjaipur@vertexgroup.co.in

Kolkata

No open positions currently

Kochi

Associate Trainee/Business Asscociate - Operations - 150 Positions

Qualification: 10+2 passed or equivalent
Experience: 1-2yrs

Skills Required: Good communication skills in Malayalam, Able to comprehend and understand English Language, Flexible to work in different shift and Should be above 18 years

 

Job Description

  • Determines requirements by working with customers
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

 

Trainer - Operations - 1 Position

Qualification: Graduate in any discipline
Experience: 1-2yrs

 

Skills Required:

  • 1-2yrs of training experience in telecom or BPO industry, minimum one year experience as product / process trainer an added advantage
  • Should possess excellent verbal and written communication skills in English and good command

 

Job Description

  • Should have excellent Training Skills
  • Analyse the Training/ Coaching needs of the handlers
  • Evaluate performance of trainees and to give feedback
  • Plan, prepare and deliver soft skill courses/ training to improve performance
  • Provide flexible learning and assessment strategies which will meet the learning needs of a range of employees

 

Team Leader  - Operations - 2 Positions

Qualification: Graduate in any discipline
Experience: 1-2yrs

Skills Required: Min. 4yrs experience of which 1year in BPO industry. Preferably voiced based contact center operations. INBOUND Matrix, ACD, KPO, SLA, Team handling, good in statistics, dialer strategy

 

Job Description

  • Maintain call quality of team
  • Manage call flow
  • Should have knowledge about SLAs ,KRAs ,KPIs, Shrinkage, Attrition etc
  • Should have strong analytical skills
  • Aggressive candidate
  • Coaching, mentoring, guiding the team


Candidates can send their profile at
Email:careerscochin@vertexgroup.co.in

Mumbai - Mahape

Associate Training/Business Associate - Inbound Operations - 100 Positions

Qualification: HSC pass (Intermediate), B.com, B.sc, B.pharma, BA Graduates or Any Diploma Holders]
Experience: 6 months Experience in the same domain would be an added advantage.

Fresher's can apply

Skills Required: Good communication skills / Flexible

 

Job Description

  • Should have average communication skill
  • Inbound process
  • Handling Customer services
  • Day Shifts for Female Candidates
  • 24*7 shifts for male candidates

 

Associate Training/Business Associate - Back office Operations - 100 Positions

Qualification: HSC pass (Intermediate), B.com, B.sc, B.pharma, BA Graduates or Any Diploma Holders]
Experience: 6 months Experience in the same domain would be an added advantage.

Fresher's can apply

Skills Required: Good written & verbal communication skills / Flexible

 

Job Description

  • We have 2 types of back office process:
    • Mailing Process & Web chat Process
    Blended process (50% voice+50% MIS work)
  • Should have good written English skills
  • Should speak English with any one Language like Hindi
  • Handling Customer Queries & Issue
  • Should have good convincing skills
  • 24*7 shifts for male candidates

 

Associate Training/Business Associate - RGC Operations - 50 Positions

Qualification: HSC pass (Intermediate), B.com, B.sc, B.pharma, BA Graduates or Any Diploma Holders]
Experience: 6 months Experience in the same domain would be an added advantage.

Fresher's can apply

Skills Required: Excellent communication skills / Flexible

 

Job Description

  • Should have excellent communication skill
  • Inbound process
  • Handling Customer services
  • Day Shifts for Female Candidates
  • 24*7 shifts for male candidates

Candidates can send their profile at
Email:careersmumbai@vertexgroup.co.in

Mumbai - Rabale

Associate Trainee - Airtel VAS - 03 Positions

Qualification: HSC/Any Degree
Experience: Fresher can be considered

Skills Required: Avg. Comm. Skill, Trainable

 

Job Description

  • Interested in Sales
  • Prefer BPO experience background

 

Associate Trainee - Airtel FTA - 20 Positions

Qualification: HSC/Any Degree
Experience: Fresher/Back office experience

Skills Required: Typing skill

 

Job Description

  • Only male candidates required
  • Min. Typing Skill of 20 and above WPM with Min. 90% accuracy
  • Flexible for rotational shifts

 

Business Associate - Akzonobel - 12 Positions

Qualification: HSC/Any Degree
Experience: Fresher/ BPO experience

Skills Required: Good Comm. Skill, Should have  basic Computer knowledge

 

Job Description

  • Specific Language Skill :- Tamil, Telugu, Kannada, Malayalam, Bengali, English, Hindi

 

Associate Trainee - Capital First - 26 Positions

Qualification: HSC/Any Degree
Experience: Banking & BPO Experience  are preferred

Skills Required: Excellent Comm. Skills, Banking Knowledge

 

Job Description

  • Specific Language Skill :- Telugu, Kannada, Bengali, oriya, Tamil, Punjabi

 

Team Leader - Capital First - 01 Positions

Qualification: Any Degree
Experience: Banking & BPO Experience  are preferred

Skills Required: Excellent Comm. Skills, Banking Knowledge

 

Job Description

  • Should have Team handling Skill
  • Should have knowledge of Operation KPI’s (Like Shrinkage & Attrition Control, Attendance Management, Target Achievement as per client requirement  etc)
  • Knowledge of MS-Office

 

Quality Analyst - Vodafone - 01 Position

Qualification: Any Degree
Experience: BPO  and QA Experience  are preferred

Skills Required: Excellent Comm. Skills, Knowledge of MS-Office

 

Job Description

  • Understanding of basic QA KPIs
  • Have an understanding of downloading process updates, doing dip checks, Sharing feedback, Audit mechanism
  • Knowledge of MS-Excel
  • Should be excellent in communication skill

 

Candidates can send their profile at
Email:careersmumbai@vertexgroup.co.in

Noida

Associate - Business Associate-Operations – 350 Positions

Qualification: Minimum 12th Pass
Experience: Fresher

 

Skills Required:

  • Should have decent communication skills in Punjabi, Hindi & English
  • Should not have any pronunciation error/MTI issue/phonetic errors
  • Should be confident
  • Should have good convincing/influencing skills and be able to demonstrate selling skills (Sales)
  • Should be flexible while performing his duties as per the company's policies
  • Fixed shifts
  • Best Salary

 

Job Description

  • Age should be Minimum of 18 years & maximum of 35 years
  • Flexibility to work in rotational shifts
  • Willing to work with/without cab facility
  • Experienced and/or Fresher candidates can apply
  • Candidates with experience would be preferred

 

Assistant Manager - Team Lead-Training – 1 Position

Qualification: Any Graduate / Diploma
Experience: Min 5 Years

 

Skills Required:

  • Excellent communication skills / Pleasing Personality / Flexible
    • Technical Skills
      • Comfortable with computers and software’s
      • MS Excel/ PowerPoint
      • E-Mail Etiquette
      • Telephone handling skills
    • Process Specific Skills
      • Knowledge of Training Methodology
      • Presentation/Facilitation Skills
      • Product and Process Expert
    • Soft skills (Desired)
      • Good Communication Skills
      • Reasoning and Analytical Skills
      • Ability to understand and comprehend
      • Eye for deta

Job Description

  • New Hire Training Batches
  • Refresher Training
  • Willing to work with/without cab facility
  • Experienced and/or Fresher candidates can apply
  • Candidates with experience would be preferred

 


Candidates can send their profile at
Email:careersnoida@vertexgroup.co.in

Pune

Process Trainer – Training - 1 Positions

Qualification:Any Graduate / Under Grad
Experience: 6 months as a  Process Trainer (On Papers)


Skills Required:Good Communication, Process Training

Job Description

  • Conducting NHT batches
  • Responsible for consistently delivering the required training throughput
  • Smooth transition from Training to Operations
  • Floor Briefings
  • Refresher Training Sessions
  • Training MIS


Candidates can send their profile at
Email:careerspune@vertexgroup.co.in